Product Warranties

Overview

At Concurrent, high-reliability is a top priority in the design of every product we develop, and you can depend on our products to meet and exceed your expectations. Please select by product line to view specific warranty information

Real-Time Linux Software and Systems Support

Concurrent offers a wide range of economical customer services including return-to-factory warranty and rapid response on-site support. For the most demanding system availability needs, customers can choose on-call service with 24-hour, 7-day-a-week coverage. All warranty and service options offer toll-free number support. Toll Free: 800-245-6453 or 954-973-5408

Our software support hotline is staffed by highly trained and experienced support engineers who can provide quick responses to your questions. Concurrent maintains a call-tracking system to record support requests and to ensure customers receive timely and thorough answers.

Concurrent develops its own operating system software, compilers and tools - so our support engineers have ready access to development engineers for consultation.

Concurrent warranty features include:

Hardware Warranty

90-days Return-To-Factory (RTF)

Extended options available up to four years

Repair or replacement within 30 working days

Hardware Support Services  

Hardware maintenance agreements

Field installation and relocation services

Custom consultation

Per-call and resident maintenance services

Migration assistance

Comprehensive logistics support

Multi-vendor maintenance

Partnership support programs

Concurrent technical personnel are strategically located throughout the world to provide quality service where and when you need it.  

Software Support Services

Telephone advisory support

Product improvements

New releases

Patches to supported products

Return-To-Factory repair service provides for the repair or replacement (at Concurrent’s option) of defective equipment. Turnaround time is typically 30-45 days after receipt of the defective equipment. Customers are responsible for inbound shipping charges. International customers are responsible for all charges associated with shipping, customs clearance, and other related charges outside the United States. Concurrent will provide shipping to the Customer’s designated Freight Forwarder within the United States. To obtain a Return-Material-Authorization number (RMA#), contact the Concurrent Repair Center at 800-732-4100 or (954) 973-5154. Our regular business hours are from Monday through Friday, 8 am to 6 pm ET. Please provide your Site ID# or Video Server serial number when contacting us. You can also contact us through email at RepairService@ccur.com, or by fax at 954-973-5093.

On-Demand Products

Standard Product Warranty

Thank you for selecting Concurrent as your VOD solutions provider. At Concurrent, high-reliability is a top priority in the design of every product we develop, and you can depend on our products to meet and exceed your expectations. The description of standard product warranty is provided below.

Return-To-Factory repair service provides for the repair or replacement (at Concurrent’s option) of defective equipment. Turnaround time is typically 30-45 days after receipt of the defective equipment. Customers are responsible for inbound shipping charges. International customers are responsible for all charges associated with shipping, customs clearance, and other related charges outside the United States. Concurrent will provide shipping to the Customer’s designated Freight Forwarder within the United States. To obtain a Return-Material-Authorization number (RMA#), contact the Concurrent Repair Center at 800-732-4100 or (954) 973-5154. Our regular business hours are from Monday through Friday, 8 am to 6 pm ET. Please provide your Site ID# or Video Server serial number when contacting us. You can also contact us through email at RepairService@ccur.com, or by fax at 954-973-5093.

Technical Phone Support provides access to our Call Center 24x7. The Call Center will assist you in the installation, configuration, and operation of our products, along with assistance in troubleshooting software related problems, and identifying hardware failures to the replaceable assembly level. Software patches, that are necessary to insure the proper operation of Concurrent products, are included with this service. Software related problems may require VPN or Telnet access to the video server.

A Concurrent product that fails to perform as documented, and which is determined by Concurrent to be unusable, will be supported in the most expeditious manner possible, to include as necessary, onsite technical assistance at Concurrent’s expense.

To contact Technical Support, call 678-258-4010 or toll free 1-866-978-7363. Please provide your Site ID# or Video Server serial number when calling for support.